Frequently Asked Questions!

· What Is A Heat Pump?
· Should I Be Concerned About Carbon Monoxide In My House?
· What Is Happening With Refrigerants In Air Conditioning Systems?
· What’s So Special About Lennox Dealers?
· What Are Furnace Ratings?
· Why Should I Buy A Lennox Product?
· Why Should I Zone My House?
· Why Is My Throat So Dry?
· What Is Variable-Speed?
· Is There Really Much Difference In Air Conditioner And Heat Pump Sound Levels?
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What Is A Heat Pump?
A heat pump is an efficient method of cooling your home in summer and warming it in winter. Although heat pumps are new to many people, they've been around for over three decades and are found in schools, offices, motels, stores and industrial plants as well as homes.

WHY CHOOSE A NEW HEAT PUMP?

A new energy efficient heat pump is a good investment, providing years of worry-free heating and cooling and significant savings on your electric bill.
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Should I Be Concerned About Carbon Monoxide In My House?
Carbon monoxide can be an invisible threat to your family's health and safety. Though more commonly associated with fires and automobile emissions, carbon monoxide poisoning can accumulate in any home unless certain precautions are taken. That's why Lennox is getting the word out that carbon monoxide poisoning is preventable.

WHAT CAN BE DONE TO PROTECT OUR HOME FROM THE DANGER OF CO POISONING?

Prevention is the most important step. Taking proper safety measures will reduce your risk of carbon monoxide poisoning. Because vehicles are a major cause of carbon monoxide poisoning, always back your car out of the garage to let it warm up. Never leave it running in the confined space of a garage, particularly if the garage is attached to the home. The same holds true for lawn mowers or snowmobiles. Never use ovens or grills for heating devices.

Home heating systems represent only 5% of the many potential sources of carbon monoxide. They are designed to be safe, efficient and not produce substantial amounts of carbon monoxide. However, it is important to schedule annual maintenance visits by a qualified technician to check all combustion appliances to make sure they are operating properly and to be sure, that all chimneys and vents are connected properly and not blocked.
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What Is Happening With Refrigerants In Air Conditioning Systems?
Due to environmental concerns, our federal government has issued regulations that restrict the future production of HCFC refrigerants. This is having, and will continue to have, significant impact on the air conditioning industry. We want you to know that Lennox is aggressively responding to this challenge and preparing now for the opportunities of the future.

WHAT ARE LENNOX PLANS FOR THE FUTURE?
Lennox Industries is committed to remain a leader in technological innovation, and to that end we have been working in cooperation with the Air Conditioning and Refrigeration Institute (ARI) on investigating long-term replacements for R22. Through this research, thirteen potential replacements for R22 have been identified and Lennox has built test units focusing on the two most promising alternatives. However, there are many factors to consider in adopting an equipment design that incorporates alternate refrigerant. Lennox wants to be sure that all of the issues are addressed and proven before we offer an air conditioner or heat pump product with new refrigerant. One of the more important issues is the refrigerant lubricant which is very different than what has previously been used. Lennox is committed to making sure that these new lubricants are going to be as reliable as our current products since they can have a severe impact on the life of the air conditioner and heat pump's compressor.

Lennox is looking at customer needs first and foremost. We do not feel that it is necessary to be the first in the marketplace with equipment utilizing alternate refrigerant if that means sacrificing the reliability or useful life of the air conditioner or heat pump product. The consumers of our products trust the Lennox name. We will produce alternate refrigerant air conditioners and heat pumps when our rigorous laboratory and field testing standards verify that the new products can uphold the Lennox name. Lennox will not compromise our years of tradition of supplying the finest comfort conditioning equipment available. That's why with Lennox, there really is "One Less Thing To Worry About."
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What’s So Special About Lennox Dealers?
For over 100 years, people have trusted Lennox to make their lives more comfortable. That's a tradition we take seriously. We also realize that for consumers today value means more than just low price. That's why Lennox is committed to offering homeowners the best products available anywhere.

WHAT CAN I EXPECT FROM MY LENNOX DEALER?
Lennox dealerships must meet our high standards. That means when you call your independent Lennox dealer, you can count on prompt, courteous and professional service.
And, most independent Lennox dealers provide an extra measure of convenience with extended hours, emergency service, financing packages and year-round maintenance programs.
We invite you to take a close look at your Lennox dealer and decide for yourself. We think you'll agree they're a big reason why you can always count on getting a quality product whenever you call on Lennox.
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What Are Furnace Ratings?
Furnaces are rated by the Annual Fuel Utilization Efficiency (AFUE): the percent of heat produced for every dollar of fuel consumed. Like the miles per gallon on your car, the higher the AFUE rating, the lower your fuel costs. All furnaces manufactured must now meet at least 78% AFUE. If your furnace is 10 to 15 years old, it probably falls well below the current furnace minimum and wastes energy.
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Why Should I Buy A Lennox Product?
Why should you buy Lennox products instead of any of the other brands of home comfort equipment? The answer lies in what makes Lennox different from the other brands, our four core principles: Innovation, Quality, Heritage and Trust. Fulfilling each of these principles on a day to day basis helps us deliver extraordinary value to all of our customers all of the time.

TRUST
Lennox has the industry's only Dealer Quality standards program. These standards measure our dealers on how well they run their businesses and how well they serve their customers. When you choose Lennox, you can always count on getting quality products and quality service, because every independent Lennox dealership has to pass these quality standards. When you buy a quality Lennox product from a quality Lennox dealership, you will have "One Less Thing to Worry About."
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Why Should I Zone My House?
To keep all areas of your home comfortable, no matter what the weather! No longer must you have hot or cold rooms, or pay to heat or cool areas of your home that you rarely use. Zoning has come a long way in recent years, and it is now efficient, easy to install and flexible enough for any home.

WHY ZONE?
Today's families have different lifestyles and comfort needs. Maybe you have a home office that needs extra conditioning during the day, and none at night. Or you only use the upstairs bedrooms when guest visit. Whatever your needs, zoning can keep each area of your house at the perfect temperature for you and each family member.

HOW DOES ZONING WORK?
In almost all zoning systems; zoning is controlled by thermostats in each zone. For instance, if you have four zones in your house, you will have four thermostats. Depending on your zoning system, you may have a choice of thermostats. With separate thermostats, each zone signals the heating or cooling unit independently. This lets the system deliver
cooling or heating only where it is needed. You will never have to cool or heat the whole house just to make one room comfortable.
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Why Is My Throat So Dry?
Dry air in your home can make your throat feel dry and cause or aggravate respiratory ailments. The American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) recommends that your home maintain a humidity level between 30-60%. During extremely cold weather, your home loses humidity to the outdoors and may drop to as low as 10%. A humidifier adds moisture to your indoor air, and can kelp relieve ailments related to dry respiratory membranes.

HUMIDIFIER BENEFITS
With central heating, people are confined indoors with unnaturally dry air for many months each year. Humidifiers help to keep comfortable levels of moisture in the air, and properly maintained levels of humidity are beneficial for your respiratory system.

Whole-house humidifiers work like old-fashioned room humidifiers: they put moisture into the air, making harsh, dry air easier to breathe. And whole-house humidifiers use water mist instead of hot steam, which keeps the entire house at a desired humidity level. No more carrying a humidifier from room to room in the winter.
A humidifier is installed in the ductwork, right beside your furnace. Just select the desired amount of humidity and enjoy the moist air that circulates through your home this winter.
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What Is Variable-Speed?
Because the answer is most definitely YES! Until recently, noisy air conditioners and heat pumps were accepted as the norm. High noise levels were even associated with the "power" of heating and cooling systems. But today's technology lets you choose an air conditioner or heat pump that is not only highly efficient, but also exceptionally quiet.

LENNOX ...DESIGNED TO BE QUIET

Lennox designs each air conditioner and heat pump to be as quiet as possible. Through extensive testing, Lennox has come up with many features that, either alone or in combination, make our air conditioners and heat pumps some of the quietest available.

Insulated compressor compartments, discharge mufflers and unique fan designs work to soften the sound of a hard-working, high-efficiency compressor. Top-panel orifices, compressor wrappers and indoor blowers are all designed to further enhance smooth, quiet airflow.

Purchasing an air conditioner or heat pump system with a low sound rating will make you more comfortable ...because even on the hottest summer days or coldest winter nights, you'll feel your air conditioner or heat pump working, not hear it.
Call your independent Lennox dealer to find out about a new Lennox heating and cooling system that offers maximum comfort with minimum noise.
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Is There Really Much Difference In Air Conditioner And Heat Pump Sound Levels?
When you hear the term "variable-speed" it refers to the furnace blower motor. The blower motor is a component that determines the airflow (or amount of air) that your blower will deliver to your home.

IT'S ALL ABOUT CONTROL
Most homeowners know that heating and cooling the home uses more energy than any other appliance. This inevitably shows up every month on the energy bill. It is a necessary evil we all put up with in order to be comfortable. What most people don't know is that energy expenditures can be controlled.

Manufacturers now have the technology to deliver energy efficient products. Look for high efficiency products (90% AFUE or above). These products really can help you control energy costs. Also, take advantage of other efficiency technologies such as variable-speed and zoning. Not only will you see a difference in your monthly bill, you'll also feel the difference.
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